Privacy Policy

On The Town Limousines, Inc. (“On The Town Limousines,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request a quote, make a reservation, communicate with us, use our transportation services, or otherwise interact with On The Town Limousines.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect information reasonably necessary to provide transportation services, process reservations and payments, communicate with customers, maintain our business operations, comply with legal requirements, and protect our company and customers.

Depending upon how you interact with us, information we collect may include:

Contact Information

This may include:

• Name
• Mailing or billing address
• Email address
• Telephone or mobile number
• Company or organization name

Reservation and Transportation Information

When you request a quote or reserve transportation, we may collect information such as:

• Pick-up and drop-off locations
• Travel dates and times
• Flight, train, cruise, hotel, venue, or other itinerary information
• Passenger counts
• Vehicle preferences
• Special transportation requests
• Reservation history
• Communications concerning your reservation

You may occasionally provide information concerning other passengers or individuals traveling with you. When providing information concerning another individual, you should provide only information reasonably necessary for us to perform the requested transportation service.

Payment and Billing Information

We or our third-party payment processors may collect information necessary to process payments, including:

• Cardholder name
• Billing address
• Credit or debit card information
• Transaction information
• Payment authorization information

Payment information may be collected, transmitted, stored, or processed through third-party payment processing systems.

Where payment information is entered directly into a secure third-party payment system, On The Town Limousines DOES not have access to complete credit card information.

Identity Verification and Fraud Prevention Information

For certain reservations or transactions, we may request additional information reasonably necessary to verify the identity of the customer or authorized cardholder, prevent fraudulent transactions, respond to payment disputes, or protect our company and customers.

This may include identification information, such as a driver’s license or other government-issued identification, when appropriate.

Such information is collected only when reasonably necessary for legitimate business, security, payment verification, or legal purposes.

Communications

We may maintain records of communications with you, including:

• Emails
• Text messages
• Telephone communications
• Quote requests
• Customer service inquiries
• Reservation changes
• Complaints or compliments
• Payment communications

These records may be retained as reasonably necessary to administer your reservation, document transactions, resolve disputes, improve our services, and comply with legal or contractual obligations.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics technologies, server logs, pixels, or similar technologies.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate geographic location derived from an IP address
• Date and time of visits
• Website interactions
• Links or advertisements clicked

We may use this information to operate and improve our website, understand website traffic, troubleshoot technical problems, evaluate marketing effectiveness, prevent fraud, and improve the customer experience.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files placed on a computer, mobile device, or browser that allow websites to recognize a device and remember certain information.

We may use cookies for purposes including:

• Website functionality
• Security
• Remembering user preferences
• Website analytics
• Measuring website performance
• Marketing and advertising
• Evaluating the effectiveness of advertising campaigns

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect the functionality of portions of our website.

Where required by applicable law, we will provide appropriate choices regarding cookies or other technologies used for targeted advertising.

4. How We Use Personal Information

We may use personal information to:

• Prepare quotes and transportation proposals
• Process and manage reservations
• Provide transportation services
• Communicate pick-up, itinerary, traffic, weather, travel, or service information
• Process payments and refunds
• Verify payment authorization
• Prevent or investigate fraudulent transactions
• Respond to chargebacks or payment disputes
• Communicate reservation changes
• Provide customer service
• Maintain customer and reservation records
• Improve our services and website
• Maintain the safety and security of our customers, employees, vehicles, and operations
• Conduct accounting and administrative functions
• Comply with insurance requirements
• Comply with legal and regulatory obligations
• Establish, exercise, or defend legal claims
• Send marketing communications where permitted by law
• Measure and improve our marketing and advertising

We seek to collect and use personal information only for legitimate business purposes and in amounts reasonably necessary for those purposes.

5. Text Messages and Electronic Communications

If you provide us with a telephone number or email address in connection with a quote, reservation, or service request, we may use that information to communicate with you concerning your transportation.

Communications may include:

• Reservation confirmations
• Driver or dispatch information
• Pick-up information
• Schedule changes
• Traffic or travel notifications
• Payment information
• Customer service communications
• Other service-related messages

Where required by law, marketing text messages will be sent only with the appropriate consent.

Consent to receive marketing text messages is not a condition of purchasing transportation services.

Message and data rates may apply to text messages depending upon your wireless carrier and service plan.

6. Marketing Communications

We may occasionally send information about transportation services, promotions, tours, events, or other services that we believe may interest our customers where permitted by applicable law.

You may unsubscribe from marketing emails by using the unsubscribe link included in the communication.

Opting out of marketing communications does not prevent us from sending transactional or service-related communications necessary to administer an existing quote, reservation, payment, or transportation service.

7. How We Disclose Personal Information

We do not disclose personal information indiscriminately.

We may disclose information when reasonably necessary to operate our business or provide requested services.

Service Providers

We may provide information to companies that perform services on our behalf, including:

• Reservation and dispatch software providers
• Website hosting providers
• Payment processors and merchant service providers
• Email and communications providers
• IT and cybersecurity providers
• Accounting providers
• Marketing and analytics providers
• Insurance providers
• Professional advisers

These providers receive information only as reasonably necessary to perform services on our behalf or as otherwise permitted by law.

Transportation Partners and Affiliates

When necessary to fulfill a transportation request, we may provide reservation information to an affiliate, subcontractor, transportation network partner, or other transportation provider.

Information disclosed for this purpose will generally be limited to information reasonably necessary to perform or coordinate the requested transportation.

Legal and Safety Requirements

We may disclose personal information if we reasonably believe disclosure is necessary to:

• Comply with applicable law
• Respond to a subpoena, court order, warrant, or other lawful process
• Cooperate with law enforcement or regulatory authorities
• Protect the rights or property of On The Town Limousines
• Protect customers, employees, drivers, passengers, or members of the public
• Investigate fraud or unlawful activity
• Enforce our contracts or policies
• Establish, exercise, or defend legal claims

Business Transactions

If On The Town Limousines is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be disclosed as part of that transaction, subject to applicable law.

8. Sale of Personal Information

On The Town Limousines does not sell personal information for money in the ordinary course of business.

Certain privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly than the ordinary meaning of the word “sale.” Depending upon the technologies used on our website, information collected through advertising or analytics technologies may potentially fall within these broader statutory definitions.

Where applicable law provides a right to opt out of such processing, we will honor qualifying requests as required by law.

9. Social Media and Advertising

We may maintain profiles on social media platforms and may use advertising or analytics services offered by third parties.

If you interact with our social media pages or advertisements, information may be collected by both On The Town Limousines and the applicable social media or advertising provider.

Your interaction with those platforms is also governed by the privacy policies and terms of the applicable third-party provider.

We may use information permitted by applicable law to measure advertising effectiveness or create audiences for advertising campaigns.

10. Data Security

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, destruction, or misuse.

We also seek to use reputable third-party providers for services involving payment processing, website hosting, reservation management, and other data-processing activities.

However, no website, electronic transmission, computer system, or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of personal information.

If a data security incident occurs, we will provide notifications as required by applicable law.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as necessary to satisfy legitimate business, contractual, accounting, insurance, tax, dispute-resolution, and legal requirements.

Retention periods may vary depending upon:

• The type of information
• The nature of the transportation service
• Our relationship with the customer
• Payment and accounting requirements
• Insurance requirements
• Potential or existing disputes
• Applicable statutes of limitation
• Legal or regulatory requirements

When information is no longer reasonably necessary, we may delete, destroy, anonymize, or de-identify it in accordance with our normal business practices and applicable law.

12. Your Privacy Rights

Depending upon your state of residence and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Confirm whether we process your personal information
• Access personal information we maintain about you
• Obtain a copy of certain personal information
• Correct inaccurate personal information
• Request deletion of certain personal information
• Obtain certain information in a portable format
• Opt out of certain targeted advertising
• Opt out of certain sales or sharing of personal information
• Withdraw consent where processing is based upon consent
• Appeal certain decisions concerning a privacy request
• Exercise applicable privacy rights without unlawful discrimination

These rights are subject to applicable legal limitations and exceptions.

For example, we may need to retain certain information to complete a transportation service, process a transaction, maintain business or accounting records, prevent fraud, respond to a dispute, comply with insurance requirements, or satisfy another legal obligation.

13. Maryland Privacy Rights

Maryland residents may have additional rights under the Maryland Online Data Privacy Act (“MODPA”) when the law applies to the processing of their personal data.

Subject to applicable exceptions, qualifying Maryland consumers may have rights to:

• Confirm whether their personal data is being processed
• Access their personal data
• Correct inaccuracies
• Delete qualifying personal data
• Obtain a portable copy of qualifying personal data
• Obtain information regarding categories of third parties receiving personal data
• Opt out of qualifying targeted advertising
• Opt out of the sale of personal data
• Opt out of certain profiling activities
• Appeal a decision concerning a privacy request

On The Town Limousines will process qualifying Maryland privacy requests in accordance with applicable law.

14. Privacy Requests

To submit a request concerning your personal information, contact:

On The Town Limousines, Inc.
Email: info@onthetownlimousines.com
Phone: 301-829-7999

Please include sufficient information for us to understand your request.

We may need to verify your identity before processing certain requests. We will use information provided for verification only as reasonably necessary to authenticate and process the request.

If we deny a request and applicable law provides an appeal right, you may submit an appeal using the same contact information and indicate that you are requesting an appeal of a privacy decision.

We will respond within the time required by applicable law.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

On The Town Limousines does not control the privacy, security, or data practices of those third-party websites.

When you leave our website, you should review the privacy policy of the website or service you are visiting.

16. Children’s Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information online directly from children under 13 without appropriate authorization.

Transportation may be reserved by a parent, guardian, school, organization, or other authorized adult on behalf of a minor. Information concerning a minor passenger may be collected when reasonably necessary to provide the requested transportation service safely and appropriately.

If we learn that personal information has been collected directly from a child in violation of applicable law, we will take appropriate steps to delete or otherwise address the information.

17. Information Concerning Other Passengers

A person making a reservation may provide us with information concerning other passengers.

If you provide personal information concerning another individual, you represent that you are authorized to provide the information or that providing the information is otherwise appropriate for arranging the requested transportation.

Please provide only information reasonably necessary for us to perform the transportation service.

18. International Visitors

On The Town Limousines is based in Maryland in the United States.

If you access our website from outside the United States, information you provide may be processed or stored in the United States or other locations where our service providers operate.

Privacy and data protection laws in those locations may differ from the laws in your country of residence.

Where applicable privacy laws impose additional requirements on our processing of personal information, we will address those requirements as required by law.

19. Do Not Track and Privacy Preference Signals

Some browsers and devices provide “Do Not Track” or other privacy preference mechanisms.

Because there is not a single universally accepted standard governing all such signals, our website may not respond to every type of browser-based Do Not Track signal.

Where applicable law requires recognition of a legally valid universal opt-out or privacy preference signal, we will process such signals as required by law.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, website, services, or applicable laws.

When changes are made, the “Last Updated” date at the beginning of this Privacy Policy will be revised.

Material changes may also be communicated through our website or other reasonable means when appropriate or legally required.

We encourage visitors to periodically review this Privacy Policy.

21. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or our privacy practices may be directed to:

On The Town Limousines, Inc.
5112 Pegasus Court, Suite V
Frederick, Maryland 21704
Phone: 301-829-7999
Email: info@onthetownlimousines.com