FAQ

Frequently Asked Questions

  1. What is your billing procedure and when will credit cards be processed?
  2. What kind of vehicles do you have?
  3. How will I know when my car has arrived and who my chauffeur is?
  4. How far in advance do I need to make my reservation?
  5. Will I be billed for waiting time?
  6. What do I do if I need to cancel my reservation?
  7. Will I be charged anything if I cancel my reservation?
  8. What happens if I am unable to meet my vehicle at the allotted time, and I am a “no-show”?
  9. Do you accept Corporate accounts?
  10. Can I see the vehicles before making my selection?
  11. Can I have alcohol in the limousines?
  12. Why don’t you publish your rates?
  13. Is your company licensed and insured?
  14. What things should I look for when choosing a limousine company?

Question: What is your billing procedure and when will credit cards be processed?

Answer:

A valid credit card is required in order to make the reservation and it will be charged on the day of service. Some services will require a deposit to hold the reservation, such as nights on the town, weddings, proms and special events. The deposit will be applied when the reservation is confirmed.

Question: What kind of vehicles do you have?

Answer:

Our fleet consists of luxury sedans, stretch limousines, SUVs, ultra stretch SUV style limousines and minivans. We can accommodate 1 – 39 passengers comfortably. Please see our Fleet page for vehicle selection or call us and we will be very happy to assist you in making the perfect choice for your special occasion.

Question: How will I know when my car has arrived and who my chauffeur is?

Answer:

All of our chauffeurs are cell phone equipped. If you are being met at the airport, you will receive a text, and/or voice mail, with your chauffeur’s cell phone number. When you are ready to be picked up just give the chauffeur a call and he will give you instructions as to where he will meet you. Or, if you would prefer to be met inside that is not a problem and the chauffeur will meet you in arrivals carrying a sign bearing your name. (An additional meet and greet charge may be incurred for this service.)

Question: How far in advance do I need to make my reservation?

Answer:

In general, for most reservations we would suggest a week’s notice. However, we can on occasion also accommodate those last minute same day requests. For large events, weddings and proms, we would suggest a minimum of four to five weeks notice to ensure the best vehicle and time slot availablility.

Question: Will I be billed for waiting time?

Answer:

The price you are quoted is usually an inclusive price which includes expected waiting times. However, if you exceed the time allocated for packages which have been quoted as a set number of hours, you will be billed in a minimum of thirty minute increments.

Question: What do I do if I need to cancel my reservation?

Answer:

Please notify us by phone as soon as possible of any cancellations or changes to your plans. Please also follow this up with an email.

Question: Will I be charged anything if I cancel my reservation?

Answer:

If you have made a reservation for a special event, a wedding or prom that required a deposit, the deposit is non-refundable whenever you cancel. If the cancellation is made within two weeks of the date of your reservation, we reserve the right to charge the entire amount of the reservation unless we are able to re-book the vehicle.

Question: What happens if I am unable to meet my vehicle at the allotted time, and I am a “no-show”?

Answer:

All “no-shows” will be billed in full.

Question: Do you accept Corporate accounts?

Answer:

We are happy to accept corporate accounts, please call our office for more information.

Question: Can I see the vehicles before making my selection?

Answer:

You are very welcome to visit us to look at our vehicles prior to making a reservation. Please call to make an appointment for this to ensure that the vehicles you are interested in seeing are available.

Question: Can I have alcohol in the limousines?

Answer:

We cannot provide you with alcohol because we do not have a liquor license, however, you may bring your own beverages.

Question: Why don’t you publish your rates?

Answer:

Customer satisfaction is our number one priority. We value personal contact with our clients and like to discuss exactly what each client’s requirements are so that we can make sure that there will be no surprises when it comes to your final price. We are a customizable full service limousine company and by being able to talk to you we can ensure that all your requirements will be met. Often times we are able to suggest things that you had not even thought of. If you need more information on pricing please call us 301-829-7999

Question: Is your company licensed and insured?

Answer:

The On the Town Limousine, Inc fleet is fully licensed and insured as per Maryland state requirements, and we are proud to say we own each and every vehicle you will be viewing or renting. We pride ourselves on the condition of our fleet, each vehicle is maintained meticulously and the entire fleet conforms to industry standards at all times.

Question: What things should I look for when choosing a limousine company?

Answer:

Every company wants to believe that they are the best at what they do. We are certainly no different, but we really do like to think that we actually are the best in our area. We have a dedicated team of professionals both in the office and operating our vehicles. We genuinely care about our clients and the service that we offer them. We are never satisfied unless the client is satisfied, and if there is a problem, which unfortunately will sometimes occur, we will do our best to make sure we leave everyone satisfied with the solution. We also welcome everyone to come and visit our fleet so that you know exactly what you are getting when you rent a vehicle with us.

So if the company you are thinking of using is difficult to talk to, or even reach on the phone, if they do not want you to see the vehicle prior to renting it, if they ask for a large non-refundable deposit of 50% or more, these may be red flags that you should at least get a comparison quote from another company. You also need to ask about their licencing to make sure they are properly registered with the appropriate authorities, such as the Maryland Public Service Commision and the Department of Transportation, and that they are operating legally.

Renting a limousine is not an everyday occurance for most people, so the experience should be amazing from start to finish, and leave nothing but smiles, and that is exactly what On The Town Limousines, Inc. strives for every single day.


© Kimiya Kitani